Privacy Policy

 

We have created this privacy policy to demonstrate our firm commitment to protecting information you submit. The purpose of this privacy policy is to notify you as to what information we may collect, how we may collect and use it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information. This privacy policy only applies to transactions made, and data gathered, through the Advanced Services (as defined below) provided in connection with the NFL website or through related e-mails, and does not apply to any other services, website, e-mails or offline point of contact between us and you or other consumers. This privacy policy does not apply to any other websites or services offered or operated by NFL Properties LLC ("NFL Properties"), the National Football League ("NFL"), NFL Enterprises LLC ("NFL Enterprises"), any NFL member club ("Member Club"), or Ticketmaster.  Please consult the privacy policy of those websites or services to learn about the privacy practices that govern there.  Similarly, the privacy policies of those websites or services do not apply to this Website.  Please carefully review this privacy policy periodically as we may update it from time to time. Any material changes in the way we collect, use, and/or share your personal information will be communicated prominently on our website for a period of time and will be reflected by new revision dates. This privacy policy was last revised on March 26, 2008. Each time you use the Advanced Services, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Advanced Services you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive e-mails, as described below in this privacy policy.

 

Who We Are; Advanced Services

 

Pursuant to an agreement between NFL Properties, on behalf of the NFL, NFL Enterprises, and the Member Clubs and Ticketmaster, Ticketmaster will provide you with the Advanced Services. Accordingly, when we say "we" or "us" in this privacy policy, we mean the NFL and/or Ticketmaster L.L.C. When we say the "Advanced Services" in this privacy policy, we mean the "Advanced Services" described in the NFL Ticket Exchange Terms of Use.

 

Information We Collect From You

 

In order to provide the Advanced Services and provide you with information on products and services that may be of interest to you, we may collect and store "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and e-mail address as well as your computer's unique IP address (if any)), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer and website usage information) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.

 

Your IP Address

 

Like most Internet services, each time you use the Advanced Services, we automatically collect your IP address and the web page from which you came. We use this information to administer and optimize the Advanced Services for you and to diagnose problems with the Advanced Services. 

 

Cookies and other technologies

 

Like most Internet services, the Advanced Services use cookies to help keep track of your purchases and other Advanced Services activity and enhance your experience with the Advanced Services. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you use the Advanced Services. We may also use other standard internet technology, such as web beacons [link] and similar technologies, to track your use of this site.  The information we obtain in this manner enables us to customize the services we offer our website visitors, to deliver targeted advertisements and to measure overall effectiveness of our online advertising, content, programming or other activities.

 

We may allow others, including our authorized service providers, affiliated companies, advertising companies and ad networks to place or read cookies on your browser or use web beacons as well. This allows them to collect information about users who view or interact with their advertisements.  We do not provide any personal information to these third parties.  Some of these third parties may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

 

If you wish to disable cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain features of the Advanced Services.

 

How We Use Contact Information and With Whom Contact Information may be Shared

 

Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance.  We use contact information to help us efficiently perform transactions, to deliver the Advanced Services, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you purchased, administered, received or forwarded tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your contact information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you use the Advanced Services, you will provide us with an e-mail address where we, or these service providers, may contact you for the purposes described in this paragraph.

 

Contacting You for Offers and Promotions. By submitting an e-mail address to the Advanced Services you agree that the NFL (on behalf of itself or on behalf of others) may send promotional e-mails to that e-mail address until such time that you opt out of receiving NFL promotional e-mails at that e-mail address. "Promotional e-mails" are e-mails that are sent solely for promotional purposes. If you purchase tickets (other than season tickets or tickets for seats that are only available to season ticket holders) or receive forwarded or group tickets through the Advanced Services, then by submitting an e-mail address to the Advanced Services you agree that Ticketmaster (on behalf of itself or on behalf of others) may also send promotional e-mails to that e-mail address until such time that you opt out of receiving Ticketmaster's promotional e-mails at that e-mail address.

 

Sharing Information to Fulfill Other Orders. In addition to providing the Advanced Services, we may sell other goods or services, allow you to make reservations, enable concessions to be purchased, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the websites in which the Advanced Services are provided. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or which you participate in or register for, are provided by or completed by third parties ("Merchants"). Consequently, if you elect to engage in a Special Offer, we may provide the involved Merchants with your contact information-in fact, when you elect to engage in a Special Offer you affirmatively and expressly consent for us to provide your e-mail address and other information to all involved Merchants. Because Merchants are not part of Ticketmaster or the NFL, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending e-mails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant's privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.

 

Disclosing Your Contact Information for Legal and Administrative Reasons. We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Ticketmaster, the NFL Team or other users of the Advanced Services. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of either of us.

 

Providing Each Other, Leagues and Affiliates with Contact Information. Ticketmaster and the NFL Team may share your contact information with each other and with the league and home venue in which the NFL Team plays, as well as with each others', the league's and the venue's corporate affiliates.

 

Other Instances where Contact Information may be Shared. Other than as permitted in this privacy policy or the privacy policies on the NFL Team website, your contact information collected through the Advanced Services will not be disclosed to third parties.

 
Responsibility. Neither of us, nor the NFL Entities (defined as the National Football League, its Member Professional Football Clubs, NFL Properties LLC, NFL Ventures, Inc., NFL Ventures, L.P., NFL Enterprises LLC, NFL International LLC, NFL Productions LLC, and each of their respective affiliates, subsidiaries, shareholders, officers, directors, partners, agents, representatives and employees, both individually and collectively) will be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom we are allowed to disclose your contact information under this privacy policy. Likewise, the [NFL Entities will not be responsible for Ticketmaster's use of your contact information in contravention of this privacy policy, and Ticketmaster will not be responsible for the NFL Team's use of your contact information in contravention of this privacy policy.

 

How We Use Financial Information and With Whom Financial Information may be Shared

 

We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions through the Advanced Services, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. Also, Ticketmaster and the [NFL][Team] may share your financial information with each other. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks (some of which may be our corporate affiliates). In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your financial information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. Also, we provide your financial information to those Merchants who are involved in providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter, through the websites in which the Advanced Services are provided.

 

We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Ticketmaster, the [NFL][Team] or other users of the Advanced Services. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of either of us.

 

Neither of us nor the NFL Entities will be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom we are allowed to disclose your financial information under this privacy policy. Likewise, theNFL Entities will not be responsible for Ticketmaster's use of your financial information in contravention of this privacy policy, and Ticketmaster will not be responsible for the [NFL][Team]'s use of your financial information in contravention of this privacy policy.

 

How We Use Demographic Information and With Whom Demographic Information may be Shared

 

We may use your demographic information to perform business analyses or to tailor the Advanced Services and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.

 

Information Other Websites Collect From You

 

Through the Advanced Services, we place links to other websites operated by other parties or other websites that are operated by either of us but that don't offer the Advanced Services for the NFL. Some of these other websites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we may not control these other websites or these other websites' business practices, and that this privacy policy does not apply to those other websites. Consequently, you should review the privacy policies on those other websites, which may describe privacy practices that are different from those that are provided through the Advanced Services. Please note that we will not be responsible for the privacy or other business practices of any website that we do not operate, regardless of whether or not the Advanced Services (or websites where the Advanced Services are provided) link to those other websites or whether those other websites contain our trademarks or other intellectual property.

 

Our Security Precautions; Geographic Location of Information

 

We have security measures in place to help protect against the loss, misuse and alteration of the information collected through the Advanced Services and under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

 

Public Areas

 

We may provide you, through the Advanced Services, with the opportunity to post information for display to the general public via the Internet ("public areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We recommend that you do not submit any contact information or financial information for display in public areas, as other people who use the Advanced Services will see it. If you submit such information for display in public areas, we cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.

 

How You Can Access and Update Your Information; Deleting Information

 

We provide you with the ability to modify information you have previously provided to us through the Advanced Services. If you would like to delete an account that contains your information, please contact the NFL. Please note that deleting your account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

 

Your California Privacy Rights

 

If you are a resident of California, in addition to the rights set forth in this policy, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties and our subsidiaries and affiliated companies for their direct marketing purposes.  California law gives you the right to send us a request at a designated address to receive the following information:

  1. the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
  2. the names and addresses of the third parties that received that information; and
  3. if the nature of the third party's business cannot be determined from their name, examples of the products and services marketed.

 

We may provide this information in a standardized format that is not specific to you.  The designated email address for these requests relating to the Advanced Services is mediarequest@ticketmaster.com.

 

How to Contact Us Regarding Privacy; Notice

 

If you have any questions or concerns about this privacy policy or would like to contact us regarding the information you have submitted to us, you can contact us at the following addresses:

 

To contact us:

 

By e-mail: Contact Us

By mail: Privacy Officer
c/o Legal Department
Ticketmaster, L.L.C.
8800 Sunset Blvd.
West Hollywood, CA 90069

If, to the extent required by law or otherwise, we notify you that the security of the information you submit has been compromised, then you agree that we may give you such notice by e-mail instead of by regular mail.

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