Quick Reference Guides

1. How to Remove a Posting
2. Payment Information

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
2. How do I list section and row information when listing my tickets?
3. How do I set the price for my ticket(s)?
4. How can my tickets be split?
5. Which states have ticket resale laws?
6. How do I change/edit my listing information including contact info?
7. I no longer want to sell my tickets anymore. How do I remove my listing?
8. Why do I have to have possession of my tickets?
9. How long will my tickets remain posted for resale?
10. How do I sell my season tickets?
11. How do I change my email preferences?

Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
2. What happens when a buyer purchases my tickets?

I Don't Have the Tickets Listed

1. I no longer have the tickets in my possession. What do I do?

Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
2. Is there a commission when selling my tickets? If so, how much?
3. Why do you need credit card authorization?

Contact Information

1. How do I contact a representative of NFL Ticket Exchange by Ticketmaster?

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
You can start by visiting NFL Ticket Exchange by Ticketmaster and clicking on the Sell Your Tickets banner. From there you can click Get Started to begin listing your tickets. Drop-down menus will appear for you to choose your specific event. Then choose the day, time, and location according to what's listed directly on the tickets. In order to post your tickets with NFL Ticket Exchange by Ticketmaster, you will need to create a NFL Ticket Exchange by Ticketmaster account. You can sign up for a free membership during the listing process.

Already a member? Go to NFL Ticket Exchange by Ticketmaster and click on the Sell Your Tickets link. You will have to enter in your email address and password to log in to your account. From there, you will be asked to select an event to which the tickets you wish to sell pertain. Choose your specific event(s) and the correct date to continue the process.

Top

2. How do I list section and row ticket information when listing my tickets?
Tickets for multiple events such as season tickets must have the same section, row, and seat. After you’ve chosen the tickets you want to sell, click Continue at the bottom of the page. Choose whether the seats are assigned or general admission. If they are assigned you must designate the number of seats, the exact section as it appears on the ticket, and row. It is important that you indicate any details that accompany your tickets such as obstructed view, family section, or wheelchair accessibility.

Top

3. How do I set the price for my ticket(s)?
You generally are able to set the price of your tickets without limitation. It is generally up  to your discretion what price you would like to set the tickets, although we may place a minimum or maximum listing price in some cases. You have three choices from which to choose: Fixed Price, Decreased Price, and Market Price. Here are some more details on the following pricing options:

Fixed Price: Research on NFL Ticket Exchange by Ticketmaster what prices comparable tickets are being listed. Then set your own price. Feel free to return later and change your price accordingly.

Decrease the Price: Improve your chances of selling your tickets by having us automatically lower the ticket price daily. Just set a starting and minimum price and wait for them to sell.

For example:

If the maximum price is $100 and the minimum price is $20 for a listing that will expire in 20 days, the price of the tickets will be reduced by $4 each day ($100 - $20 = $80 divided by 20 days = $4). The tickets will be listed for $100 on day one, $96 on day two and so on.

Market Price: You can set an initial price and we will adjust your price daily to the average price for tickets listed in the same section. If tickets aren’t already listed in the seller’s section, the tickets will be listed at the initial price.

The formula for calculating the market price is performed by taking the average of all retail ticket prices in the same section. For example: if the initial price you set was $100 and the average price for tickets in the same section as yours is $120, your price will be change to $120 the next day.

4. How can my tickets be split?
Season Ticket Holders: If you post your tickets for sale from Account Manager, only the full quantity of tickets can be purchased. As an example if you list 4 tickets for sale, a customer must purchase all 4.

Fans and other resellers: Ticket quantities can be split using an even/odd rule. A customer can purchase an odd number of tickets in one transaction if an odd number of tickets is made available for sale.

For example: If you list 3 tickets, the first buyer can choose to buy all 3 tickets in your posting, or 1 single ticket, which would leave your posting with 2 tickets (an even number of tickets).

Also, if you list 4 tickets, a customer can purchase all 4 tickets at once, or two separate customers can purchase two sets of two tickets, but a buyer cannot choose to buy an odd number of tickets from your listing.

Tickets may also be offered for sale through our partner and affiliate sites at a different listing price; and does not affect the amount you will be paid. Please note, selecting Decreasing or Market Price settings may change your list price and amount you will be paid.

Top

5. Which states have ticket resale laws?

It is your responsibility to comply with any and all applicable laws. Listed below are the various U.S. states and Canadian provinces that currently possess ticket regulations. Please check to see if a relevant jurisdiction has any applicable laws or regulations.These laws are updated as of January 1, 2008. Though we try to update these laws in timely manner, it is your responsibility to be aware of the laws that apply to them and their location.

State/Provinces/Municipalities with Resale Price Cap law (not all-inclusive/subject to change and varying legal interpretation):

State/Province

Regulations

Arkansas, Baltimore (Maryland), Manitoba (Canada), Massachusetts, Oklahoma City (Oklahoma), Ontario (Canada), Portland (Oregon), Tacoma (Washington)

No more than face value.

Alberta(Canada), Tacoma (Washington)

No resale above face value.

Georgia

Above face value resale only for licensed brokers and individuals initially purchasing for personal use.

Kentucky, Louisiana, Michigan, Rhode Island

Venue consent.

Mississippi

No resale above face value to college athletics & events at state-owned buildings.

New Mexico

No resale above face value to college athletics.


Top

6. How do I change/edit my listing information including contact info?
One of the benefits of becoming a NFL Ticket Exchange by Ticketmaster member when selling tickets is the option of editing your ticket listing at any time! Log on to NFL Ticket Exchange by Ticketmaster and click on the Manage My Listings. From there, you will be asked to sign in to your account. Make sure you are on the Current Listings page. Once there, you can view your Sold, For Sale, and Inactive ticket postings. Click on the button Edit Listingto change any of the following information:

Price: Under the My Listings tab, click the Edit Listing button next to the ticket listing you want to change the price.

Contact Info/Shipping Address: Under the My NFL Ticket Exchange by Ticketmaster tab, click on Manage My Profile to update your billing address and other contact information.

Email Address: Under the My NFL Ticket Exchange by Ticketmaster tab, click the Manage My Profile tab to update or change your email address.

Direct Deposit Info: Found only in the My Listings tab, click Edit Listing button to update your direct deposit information.

List Until Date: Under the My Listings tab, click the Edit Listing button next to the ticket listing you want to change the List Until Date.

Top

7. I no longer want to sell my tickets anymore. How do I remove my listing? Go to NFL Ticket Exchange by Ticketmaster and click on the Manage My Listings under the NFL Ticket Exchange by Ticketmaster tab. Once there you can select the individual ticket postings and select the box next to the tickets you want to remove from your account. Click the Remove button below the ticket boxes.

Top

8. Why do I have to have possession of my tickets? It is necessary to have physical possession of (or contractual right to) the tickets you intend to sell in order to ensure a timely and authentic transaction. This eliminates any delays or problems that may accompany ticket sales that are not currently in your possession. If your tickets are to be delivered via electronic delivery, you will be required to enter the barcode of each ticket sold immediately upon acceptance of the order.

Top

9. How long will my tickets remain posted for resale? The maximum List Until date and time will vary by venue and delivery method. If your tickets are eligible for electronic delivery, we will allow them to be posted longer than tickets that must be shipped via UPS. We want the buyer to attend your event but also want to provide the seller with sufficient time to use or make other arrangements for unsold postings.

The time your inventory will be removed is explained during the posting process. We will also send you a Listing Expiration email reminding you know when your posting will be removed if it does not sell. Postings with a List Until date prior to the event date will be removed during the early morning hours on the date you have specified as your "List Until" date.

Top

10. How do I sell my season tickets?
There are two ways you can use NFL Ticket Exchange by Ticketmaster to sell your season tickets:

1). You can list your tickets manually on NFL Ticket Exchange by Ticketmaster the same way you would sell other tickets to multiple events. As long as your tickets are in the same section and row you can post them all at once. You will have the option to set different prices for each event. You can easily edit the price of individual listings at any time before the List Until date is reached. If tickets are in different sections and/or different rows, and/or seats, you must create each listing individually.

2). You can contact Premium Inventory, the preferred reseller of NFL Ticket Exchange by Ticketmaster, by completing a "
Tickets to Sell Form." Premium Inventory may be interested in buying your season tickets from you outright all at once. If they are interested they will contact you within 24 hours. Should they not be interested, you still have the option to list them manually on NFL Ticket Exchange by Ticketmaster. (see option 1, above)

Top

11. How do I change my email preferences?
You can easily change your email preferences by clicking Manage Subscriptions in the NFL Ticket Exchange by Ticketmaster. You can also access it by clicking here.

Top

Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
You can list your tickets as soon as you have them in your physical possession or have contractual rights to them (e.g., a season ticket holder who has paid for a season package but has not yet received the physical tickets from the team). If your tickets do not sell by your List Until Date the ticket posting will be removed.

Top

2. What happens when a Buyer purchases my tickets?
Once a Buyer purchases your tickets, you will receive an email that your tickets have sold and your tickets will be removed from the site. The Buyer will automatically receive new tickets generated automatically by our system via email. This will invalidate your existing tickets and their barcodes. At this time, your existing tickets will no longer be valid for entry to the event.

Top

I No Longer Have the Tickets Listed

1. I do not have the tickets in my possession. What do I do?
If you no longer have the tickets in your possession, you must immediately login into your NFL Ticket Exchange by Ticketmaster account and click on the My Listings tab. From there you can select the individual ticket postings and remove them from your account.

If for any reason, you do not have the tickets for a sale you must IMMEDIATELY inform us of the problem. This will help prevent additional charges or strikes you may incur against your account.

Top

Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
Check - We will send you a check via standard U.S. mail typically within 7 business days once delivery is complete.* Please allow an extra 5-7 days for U.S. Mail delivery.

Direct Deposit - Typically within 7 business days after the buyer has received the tickets, your payment will be deposited electronically to the account you provide.* If for any reason, the payment is not correct or you do not receive your payment in a timely fashion, please contact us immediately.

* In order to provide buyers with a safe and secure purchasing experience, all sales transactions may be subject to a seller verification process. As such, TicketsNow reserves the right, in its sole discretion, to withhold payment of funds due to a Seller until after the event occurs.

When you enter your direct deposit bank account information, we will send a $0 value “pre-note” test transaction to your bank. If the test is successful , you will receive your payments via direct deposit. If the test is not successful for any reason, we will send you an e-mail notification, and you should recheck and correct your information. Until corrected and accepted by the bank, we will issue checks to the address you provide. Please keep in mind check payment will take an additional 5-10 days.

Seller Credit - If Seller Credit is enabled for your team, Season Ticket Holders will have the option of being paid with credit that can be used for future ticket purchases. If you choose the Seller Credit option, a credit will be reflected in your team account after the sale of your season ticket is complete. Seller credit is not available for all teams. Please contact your team to find out whether it is providing Seller Credit and to learn how your Seller Credit can be used.

Please Note: If you are listing tickets for other games that are not yet confirmed, such as a Playoff game, payment processing will not begin until and if the game is confirmed.

You can reach us via phone by contacting the Contact Center at 888-635-5944. Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.

Top

2. Is there a commission when selling my tickets? If so, how much?
It is completely free to list tickets for sale! NFL Ticket Exchange by Ticketmaster receives a commission on the total ticket sale. The commission amount will be either 10% or 15%. At the time of listing your tickets for sale, you will be notified of the exact commission value prior to the posting of your tickets. No charges will be incurred unless and until a sale is made. Your payment will reflect the deducted commission amount. Be sure to keep this in mind when pricing your tickets at a specific price. This commission is subject to change at any time.

Top

3. Why do you need credit card authorization?
By providing a credit card number, you are enabling us to protect NFL Ticket Exchange by Ticketmaster customers against any fraudulent charges and/or ticket postings. This requirement helps keep the NFL Ticket Exchange selling process secure and user friendly.

Note: Your credit card will not be charged unless you provide incorrect and/or fraudulent tickets or you confirm an order, and then cannot provide the tickets.

Top

Contact Information

1.How do I contact a representative of NFL Ticket Exchange by Ticketmaster?
You can reach us via phone by contacting the Contact Center at 888-635-5944. Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. Or contact us via email at nflTicketExchange@ticketmaster.com.