About NFL Ticket Exchange By Ticketmaster

1. How do I know that the tickets listed on NFL Ticket Exchange by Ticketmaster are authentic?
2. What are your office hours and location?
3. How do I contact NFL Ticket Exchange by Ticketmaster?

Privacy & Security

1. What is your Privacy Policy?
2. How do I know that my transaction is secure and that my personal information is protected?

Buying Tickets

1. Where can I review your Sales Terms & Conditions?
2. What types of payment do you accept?
3. Do I have to pay sales tax?
4. How are my tickets shipped?
5. What are my delivery options and what will I pay?
6. What types of ticket listings does the NFL Ticket Exchange offer?
7. What is the difference between Instant Delivery and Emailable tickets?
8. My delivery method shows UPS. How can I track my order?
9. When can I expect deliver of my tickets?
10. I purchased tickets from NFL Ticket Exchange by Ticketmaster but cannot attend the event> What is your refund/return policy?
11. What if my event is cancelled?
12. What if my event is not cancelled, but instead postponed to a later date? Am I entitled to a refund?
13. What if my tickets are lost or stolen?
14. Will my seats be together?
15. Why are my tickets printed on a sheet of paper?
16. Why does the name of somebody else appear on my ticket? Did I receive the wrong tickets?
17. What does 'comparable' or 'better' tickets mean?

Selling Tickets

1. I have tickets to sell. How can I sell them on NFL Ticket Exchange by Ticketmaster?
2. I would like to list my tickets on NFL Ticket Exchange by Ticketmaster. Where can I find more information?
3. Can I send my tickets to NFL Ticket Exchange by Ticketmaster to have them sold?

Super Bowl XLIX Zone Seating

1. What is Zone Seating?
2. Who are the Zone Seating resellers?
3. Am I guaranteed to get a ticket?
4. Why can’t I select a row or seat number?
5. When will my tickets arrive?

Ticket Resellers

1. What is a ticket resellers?
2. Why are the tickets on your site listed above face value?

About NFL Ticket Exchange by Ticketmaster

1. How do I know that the tickets listed on NFL Ticket Exchange by Ticketmaster are authentic?
When you buy tickets for select events on NFL Ticket Exchange, the barcodes on those tickets are electronically validated by Ticketmaster's exclusive barcode verification technology. The original ticket barcodes are cancelled and new, unique tickets are reissued with your name on them. This process guarantees the authenticity of the tickets.

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2.  What are your Customer Service hours?
Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.


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3. How do I contact NFL Ticket Exchange by Ticketmaster?
Please contact us via email or phone.
nflTicketExchange@ticketmaster.com
888-635-5944

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Privacy and Security


1. What is your privacy policy?
NFL Ticket Exchange by Ticketmaster is firmly committed to protecting your personal information while you are shopping on our site. Please click here to view our Privacy Policy.


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2. How do I know that my transaction is secure and that my personal information is protected?
NFL Ticket Exchange by Ticketmaster ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our website through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence knowing that your personal information is protected at all times.

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Buying Tickets


1. Where can I review your Sales Terms & Conditions?
To view our Sales Terms & Conditions, please click here.


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2. What types of payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express, Discover, and the Diners Club card. NFL Ticket Exchange by Ticketmaster is fully PCI (Payment Card Industry) compliant. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and Ticketmaster against fraudulent credit card use.

PERSONAL CHECK
We do not accept personal checks.

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3. Do I have to pay sales tax?
While most tickets that we sell are not taxed, we collect tax as required by law, and we are required to collect tax for tickets sold to some events based on local tax laws. We may display the tax separately or include it in the total service fee amount.

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4. How are my tickets shipped?
All tickets shipped will be done so via an express delivery service. We use UPS express delivery services and we do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location. Your expected ticket arrival date is based on the actual date we ship the order.

If your tickets are being delivered as electronic delivery a link to print your tickets will be sent to the email address you provided, once your tickets are confirmed by the seller.

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5. What are my delivery options and what will I pay?
Please note that some orders will require 1-2 days processing time. The delivery time estimate of your order is calculated from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

Account Manager Sellers and listings that require you to enter the ticket barcode:
Your tickets will be delivered to the buyer electronically.

If you are listing tickets that do not require barcodes to be entered, your delivery method will be UPS. Details listed below.

Electronic delivery $4.95 (only available where indicated)

Ticketmaster Verified Delivery 1.5% of the total ticket price.

UPS Second Day Air $14.95
UPS Next Day Air $24.95
UPS Worldwide Saver (Canada/Mexico/Puerto Rico) $29.95
UPS Worldwide Saver (All other International Countries) $39.95
Special Handling Delivery $14.95 (Special Handling can include, but not limited to emailed tickets, will call, pick up from other locations, etc.)

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6. What types of ticket listing does the NFL Ticket Exchange offer?
The NFL Ticket Exchange offers four types of ticket listings:

A. Tickets that are available for instant delivery (emailed within minutes of placing your order). Tickets that are marked for "Instant Delivery" are typically received within minutes of placing your order.

B. Tickets that are available for immediate delivery (ships within 3 business days).

C. Tickets that are owned by the reseller, but the tickets are not available for immediate delivery. A specific delivery date is noted in the listing.

D. "Section Seating" tickets that are not yet owned by the reseller, but are guaranteed to be procured for you in the desired sections or area specified, once your order has been confirmed. Section Seating is not available to Maryland residents.

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7. What is the difference between Instant Delivery and Emailable tickets?
Instant Delivery: Because of our relationship with Ticketmaster, we are able to offer Ticketmaster Verified®, tickets for select events. These tickets are electronically validated and the barcodes are reissued to the new buyer. The process of reissuing the ticket does not require intervention from a sales agent and a link to your tickets is sent directly to you within minutes of purchase.

Emailable tickets: We do offer tickets for sale close to event time if the option is available for the tickets to be emailed. Unlike Ticketmaster Verified®, the sales agent must obtain the ticket file from the original ticket seller and then must send it to the customer via email. This type of emailed ticket is not reissued, but is 100% guaranteed to be authentic by Ticketmaster.

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8. My delivery method shows UPS. How can I track my order?
Your NFL Ticket Exchange by Ticketmaster invoice lists your estimated ship date and the UPS tracking number. You may track your package at www.UPS.com anytime to be sure you are available to sign for the package. If your tracking number is listed as “TBD,” we will send you the tracking number when your tickets are ready to ship. From that point you can track your order. If your tickets do not arrive when expected please contact our Customer Care Department.

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9. When can I expect delivery of my tickets?
All delivery options are based upon the date the tickets ship, not the date you placed the order. If the event tickets for your order are not currently available, they will be shipped as soon as they are received by the listing seller.

Tickets that are in-hand will ship within three business days of the order being placed.

If the event tickets for your order are listed as being available at a later date, they will be shipped by the date noted in the listing.

If you chose the electronic delivery method, it may take up to 48 hours for us to validate and reissue your tickets once they are available. We will send you an email with instructions that will allow you to easily print your tickets from your desktop. Please bring each printed sheet with you to the venue. These are your tickets.

If you choose UPS as your delivery option, we'll send you an email, with a tracking number, when your order is ready to ship. Shipments via UPS Second Day Air will be delivered approximately 2 business days (not including Saturday or Sunday) after your order is shipped. UPS Next Day Air will be delivered the next business day after it ships. If we are unable to ship your tickets in time for this event, we will contact you to set up an alternate delivery method. Please note that some tickets require 1-2 days processing time. All event ticket order delivery times are subject to availability in your area.

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10. I purchased tickets from NFL Ticket Exchange by Ticketmaster but cannot attend the event. What is your refund/return policy?
There are no cancellations, refunds, or exchanges on any order for any reason once it has been submitted to us.

If you have tickets you want to sell, you can do so by posting them on NFL Ticket Exchange by Ticketmaster, which can be accessed here.

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11. What if my event is cancelled?
Refunds are not offered for cancellations due to an act of God earthquake, flood, etc.). TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. Send tickets to: NFL Ticket Exchange by Ticketmaster Cancelled Game (Invoice #_________), 265 Exchange Dr., Lower Level, Crystal Lake, IL, 60014. The refund policy for rained-out games will be determined on a case-by-case basis by the team and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

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12. What if my event is not cancelled, but instead postponed to a later date? Am I entitled to a refund?
No. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer refunds on postponed or rescheduled events. If you are unable to use your tickets for a postponed or rescheduled event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assist you by selling the tickets on consignment on your behalf. See “Selling Tickets” below.

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13. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

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14. Will my tickets be together?
Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under “Notes.” Please review the ticket notes before making your final selection. The term “piggy back” refers to the same seats numbers but they are in two consecutive rows. Some venues will have even or odd numbered seats that are also consecutive.

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15. Why are my tickets printed on a sheet of paper?
They are valid and 100% legitimate. Each ticket features a unique barcode that is scanned at the gate of the venue, just like a standard hard ticket in which most consumers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique barcode. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.

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16. Why does the name of somebody else appear on my ticket? Did I receive the wrong tickets?
These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets.

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17. What does 'comparable' or 'better' tickets mean?
On occasion, the listing reseller is unable to provide the specific ticket listed (typically because it has already been sold elsewhere shortly prior to your purchase). On such occasions, we guarantee that the tickets you will receive will be in an 'equivalent' (or 'comparable') or 'better' section and row than the tickets you originally requested. The exact section and row listed on your invoice may not be exactly as shown on your invoice. 'Equivalent' or 'comparable' may be a section with the same vantage point or a mirror image of that vantage point. Better may be a section closer to the field or closer to the center of the event.

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Selling Tickets


1. I have tickets to sell. How can I sell them on the NFL Ticket Exchange by Ticketmaster?
If you have tickets to sell, you can offer your tickets for sale on the NFL Ticket Exchange by Ticketmaster. Simply click here. Once registered you can easily list, edit, and track your ticket listings through your NFL Ticket Exchange by Ticketmaster account. We'll send you an email when the tickets sell. Additionally, if you are listing tickets for other games that are not yet confirmed, such as a Playoff game, payment processing will not begin until and if the game is confirmed.

Seller Credit - If Seller Credit is enabled for your team, Season Ticket Holders will have the option of being paid with credit that can be used for future ticket purchases. If you choose the Seller Credit option, a credit will be reflected in your account after the sale of your season ticket is complete. Seller Credit is not available for all teams. Please contact your team to find out whether it is providing Seller Credit and to learn how your Seller Credit can be used.

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2. I would like to list my tickets on NFL Ticket Exchange by Ticketmaster. Where can I find more information?
Most questions can be answered in our Sellers Reference Guide. Give it a try.

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3. Can I send my tickets to NFL Ticket Exchange by Ticketmaster to have them sold?
NFL Ticket Exchange by Ticketmaster does not purchase tickets outright from ticket sellers.

Premium Inventory, the preferred reseller of NFL Ticket Exchange by Ticketmaster, can often sell your tickets for you and sometimes can buy them from you outright. If you would like to have Premium Inventory sell your tickets for you, please complete a "Tickets to Sell Form." If Premium Inventory is interested, a representative will contact you within 24 hours. You will receive 85% of the sale price for tickets sold in this fashion. If Premium Inventory is interested in your tickets, they will ask you to ship your tickets for them. Premium Inventory must approve your inquiry before you can send them your tickets.

For tickets sold on consignment, 85% of the sale price is paid to the seller. Consignments are settled on a weekly basis, even if only some of the seller's tickets have been sold. The seller has the right to take his/her consignment tickets back at any time, in which case, the seller is responsible for shipping charges.

Premium Inventory at times will buy tickets outright. Premium Inventory, like any ticket brokerage, buys tickets and then strives to resell them at a higher price. If you wish to sell your tickets and remove your financial risk, the outright price Premium Inventory will pay for tickets generally is between 50% and 75% off the asking retail price. If the market demand for your tickets is low or if Premium Inventory already has sufficient inventory of tickets for your event, it is unlikely to purchase your tickets. If you would like to sell your tickets in this fashion, please complete a "Tickets to Sell Form." Premium Inventory will contact you within 24 hours if they are interested.

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Super Bowl XLIX Zone Seating


1. What is Zone Seating?
Zone Seating listings are unique in that the tickets are not yet available and the reseller is offering to procure the tickets for you in the desired sections or area as noted in the ticket listing information..

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2. Who are the Zone Seating resellers?
NFL Ticket Exchange permits a select number of professional ticket resellers to list tickets in an area, section, or a range of sections in advance of having the tickets in hand. These resellers have an established history of meeting the high standards required to be a NFL Ticket Exchange preferred partner. NFL Ticket Exchange by Ticketmaster guarantees that once your order is confirmed, you will receive your authentic tickets in time for your event or your money back.

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3. Am I guaranteed to get a ticket?
After you place an order for Zone Seating tickets and your order is confirmed by NFL Ticket Exchange, NFL Ticket Exchange by Ticketmaster guarantees that tickets will be procured and delivered in time for your event or your money back.

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4. Why can’t I select a row or seat number?
Zone Seating listings are unique in that the listing reseller does not yet have the tickets in hand. Zone Seating listings will include an area, section, or range of sections with the row to be determined (TBD). Once you place your order and it is confirmed, NFL Ticket Exchange by Ticketmaster guarantees that tickets will be procured in the area or sections noted and delivered in time for your event or your money back.

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5. When will my tickets arrive?
Once tickets are available in mid-January and your order is confirmed by NFL Ticket Exchange, we will send you a Delivery Update email to let you know when you can expect delivery. NFL Ticket Exchange by Ticketmaster guarantees that you will receive your authentic tickets in time for your event or your money back.

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Ticket Brokers



1. What is a ticket reseller?
NFL Ticket Exchange by Ticketmaster permits a number of professional ticket sellers to list their inventories on our site. Among our thoroughly screened listing sellers are reputable ticket resellers. A ticket reseller resells event tickets for a price determined by its market value through secondary sellers.

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2. Why are the tickets on your site listed above face value?
Professional ticket resellers and individual sellers generally sell their tickets at prices above face value. This price is known as the ticket's "market value."

Professional resellers obtain tickets from a variety of sources, including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, resellers typically pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of event, etc. As an individual, you can also post tickets for sale on NFL Ticket Exchange by Ticketmaster.

Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices.

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