THESE TERMS AND CONDITIONS, ALONG WITH ANY OTHER POLICIES OR GUIDELINES POSTED ON THIS WEBSITE, SHALL GOVERN YOUR USE OF THIS SITE. BY USING THIS SITE AND/OR BY PLACING A TICKET REQUEST ON THIS SITE, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE MAKING A TICKET REQUEST.
WHO WE ARE AND WHAT WE DO
Ticket Exchange by Ticketmaster is brought to you by the [INSERT CLIENT NAME] and Ticketmaster, LLC. (“Ticketmaster”) (collectively, “we” or “us”). Ticket Exchange by Ticketmaster (the “Exchange”) is a safe and secure online ticket resale marketplace for buyers and sellers. The Exchange provides fans with access to hard-to-get tickets to events that may otherwise be unavailable through primary distribution channels. When fans buy tickets through the Exchange, they can be assured of a safe, secure transaction. Tickets are listed by established ticket suppliers and brokers as well as individuals. The tickets offered through the Exchange are owned, listed for sale and fulfilled by the party listing the ticket (which on occasion may include the Event Provider or Ticketmaster).
THE TICKET EXCHANGE BY TICKETMASTER GUARANTEE
The Ticket Exchange by Ticketmaster Guarantee provides that the tickets purchased by consumers through the Exchange will be 100% authentic and delivered on time, each and every time. The Ticket Exchange by Ticketmaster Guarantee also provides that once your purchase is confirmed, the seats you will receive will be as good as or better than the section and row ordered or we will refund your money.
NOTE REGARDING TICKET BUYING SOFTWARE
The Exchange does not use ticket buying software, automated dialers, or other computer technology to gain an advantage over the general public to obtain tickets from primary distributions channels, such as Ticketmaster or the venue box office.
PURCHASING AND PRICE OF TICKETS
THE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETS. The Exchange provides you with the service of locating tickets that typically are not available through standard channels, such as through Ticketmaster or from a venue box office. Tickets listed on the Exchange are owned and supplied by season ticket holders, individual sellers, and professional ticket suppliers. They sell their tickets at market value, which may be well above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, and is determined by many factors including seat location, supply and demand, date and location of the event, etc.
There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and we are not able to recover our costs. Please order tickets only after you are certain you want them, as you will be held responsible for the cost. You agree that you will not attempt to evade, avoid, or circumvent these prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you agree that you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Exchange. Should you do so, your tickets may be cancelled, and Ticketmaster may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
PRICES & SEATING
All prices are listed in U.S. Dollars (USD) and are guaranteed only after you have received an Order Confirmation from us, which is your notice that your tickets have been acquired for you, your credit card has been charged and your purchase is completed. Since tickets are bought and sold on the open market, ticket availability and market prices are subject to change at any time prior to Order Confirmation. WE DO NOT GUARANTEE THAT YOUR REQUESTED TICKETS WILL BE AVAILABLE FOR PURCHASE AT THE PRICES SHOWN ON OUR WEBSITE UNTIL YOU RECEIVE YOUR ORDER CONFIRMATION INFORMING YOU THAT YOUR ORDER IS COMPLETE. Please check your tickets carefully once they arrive. Please contact our Customer Care department at 888-842-7112 no later than 48 hours prior to the event if you have not received your tickets or if you have questions regarding the tickets you received.
We cannot be responsible for any typographical or other errors on the website. If we find an error while we are processing your order, you will be notified of the error and, when possible, you will be provided with other seating choices. If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, then we have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the discrepancy is due to human error or a transactional malfunction of this website.
Promptly after you submit your request for tickets, you will receive an email notifying you that we have received your request and have begun the process of securing the requested tickets on your behalf. This email is not an Order Confirmation and it does not confirm ticket availability or the ticket price. Once the tickets you requested are secured by us, we will charge your credit card and we will send you an Order Confirmation email confirming that your request has been finalized and your purchase is complete. If you have not received an Order Confirmation from us, you should not assume that your ticket request will be able to be fulfilled. Please note that your order may be finalized even if you do not receive an Order Confirmation, a final invoice or an updated status email from us. If you have not heard from us within 48 hours, please call our office to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. We are not responsible for non-receipt of emails for any reason, and orders may not be cancelled due to non-receipt of emails from us.
CREDIT CARD PURCHASES
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, we will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer. Any attempts to defraud the Event Provider, Ticketmaster, or any other user of this site may result in legal and criminal action brought against you.
Your credit card will be charged after we have secured your tickets for you in accordance with the Order Confirmation/Processing section.
The service charge helps Ticketmaster recover some of the costs associated with processing payments and securing tickets, as well as guaranteeing that every ticket on the site is authentic.
Your tickets will be sent to you in one of two ways: electronic delivery or via an express delivery service. We use UPS express delivery services and we do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location. Your expected ticket arrival date is based on the actual date we ship the order.
Please note that refusal of your ticket package does not constitute refusal of payment. You hereby understand and agree that you are responsible for full payment of all tickets you have ordered, even if you have returned them to us or refused delivery.
If your tickets are being delivered via electronic delivery, a link to print your tickets will be sent to the email address you provided once your tickets are confirmed by the seller.
If for any reason your tickets are returned to us, we will try to contact you to arrange for another delivery attempt. If you are unavailable or if you refuse delivery of your tickets, at Ticketmaster’s option, your tickets may be listed for sale on consignment, and we will attempt to recover some or all of your costs. NEITHER TICKETMASTER NOR THE EVENT PROVIDER GUARANTEES THE SALE OF YOUR TICKETS OR THAT YOU WILL RECOVER ANY OF YOUR COSTS. You have the right to set the asking price for your tickets; however, you cannot list them above the price you paid for them initially. If your tickets do not sell at your asking price, we will price the tickets appropriately in our sole discretion in an attempt to recover as much of your money as possible. This amount may be substantially less than the amount you paid for your tickets. If your tickets are not sold within 48 hours of the event date, we will ship your tickets back to you. It is always in your best interest to remain in close contact with us regarding the pricing of your tickets. You also have the right at any time prior to your event date to request that your tickets be sent back to you, provided that they have not been re-sold by us. Simply request your tickets to be shipped in a manner that will get them to you in time for your event. Please take into account any potential delays, such as adverse weather conditions, as neither Ticketmaster nor the Event Provider is responsible, under any circumstances, for the timely redelivery of your consignment tickets.
LOST OR STOLEN TICKETS
Keep your tickets in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets.
If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. IN ORDER TO RECEIVE YOUR REFUND, THE TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. We will attempt to contact you with further instructions in these instances. If you have not heard from us within 48 hours of the announcement, please contact us at 888-842-7112.
POSTPONED OR RESCHEDULED EVENTS
Event dates and times are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is your responsibility to check for any possible changes in date and time. You may check with your local media or call our Contact Center at 888-842-7112 to ensure that you arrive at the event on the correct date and at the correct time. You agree that we are not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed. If a game is postponed or rescheduled, your tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled games.
If an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a event by event basis by the Event Provider. If seating is not available at the new venue a refund will be offered.
TAX AND SHIPPING CHARGES
Events taking place within the Chicago city limits may have tax added to the order. Shipping charges are calculated based on delivery location and shipping method.
License; Ejection and Cancellation; No Redemption Value
The Event Provider reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with event provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Ticketmaster and the event provider to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
In the event that any statement in any translated version of this website conflicts with the English version, the statement in the English version shall prevail.
You acknowledge and concede that all transactions take place in McHenry County in the state of Illinois. In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, you agree that we are entitled to recover all costs associated with such action, including but not limited to reasonable attorney's fees and administrative costs, within the jurisdiction of McHenry County in the state of Illinois.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We are not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by us that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. We are not responsible for the conditions or the actions of the crowd at any event nor are we responsible for any changes made at the venue including, but not limited to, seating arrangements or venue conditions. The tickets that you purchase from us are valid. If someone is sitting in your assigned seat, it is your responsibility to ask them to move or to ask an usher to assist you. Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after the event. If struck, immediately ask usher for directions to a medical station. By purchasing a ticket through the Exchange, you agree to these terms on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after the event.
TICKETMASTER DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TICKETMASTER CANNOT ENSURE THAT FILES YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. TICKETMASTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TICKETMASTER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, AND PUNITIVE AND CONSEQUENTIAL DAMAGES. TICKETMASTER MAKES NO GUARANTEE OF ANY SPECIFIC RESULT FROM USE OF THIS SITE OR USE OF THE EXCHANGE SERVICE.
TICKETMASTER DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, EXCHANGE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE EXCHANGE SERVICE OR OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR THE EXCHANGE SERVICE. TICKETMASTER IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY VENUE, TEAM, PLAYER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Truthfulness and Accuracy of the Information You Provide; Complying with Laws; Verifications and Authorizations
The sale or purchase of tickets to entertainment events is regulated by certain states, counties and cities. You represent and warrant that all information you provide will be true, complete and correct, and that you will update all information as it changes. You also acknowledge that complying with laws is your responsibility, AND YOU AGREE NOT TO HOLD US LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR OUR FAILURE TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW. If we are unable to verify or authenticate any information or tickets you provide during any registration, ordering, purchase, ticket posting, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be cancelled and you may be prohibited from using the website.
Additional Provisions Applicable to Persons Using THE EXCHANGE to Buy or Sell Tickets to any Event Located in the State of Illinois
If, and only if, you are using the Exchange to purchase or sell a ticket to an event that is located in the State of Illinois, then you understand, agree and acknowledge the following:
- This website is operated by Ticketmaster Entertainment, LLC. Our address in the state of Illinois is: 3800 Golf Road, Suite 125, Rolling Meadows, IL 60008.
- If you have a complaint or inquiry regarding ticket sales made through the Exchange for any event located in the State of Illinois, please email us at firstname.lastname@example.org needed or call us at 800-842-7112.
- These terms shall be governed by and construed in accordance with the laws of the State of Illinois. In the event of a dispute, you, the event provided, Ticketmaster, and all buyers and sellers of tickets through the Exchange each agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Chicago, Illinois, and the parties consent to the exclusive and personal jurisdiction and venue of these courts, subject to the following: If you are a reseller of one or more tickets through the Exchange and you have a dispute with any person or business who buys any of those tickets from you, or you are a buyer of one or more resold tickets resold through the Exchange and you have a dispute with the person or business that sold any of those tickets to you, you hereby agree that that dispute will be solely and finally settled in Illinois by binding arbitration in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association, and the non-prevailing party in the arbitration shall pay the fees and expenses of the arbitrator(s) and the costs of arbitration and the enforcement of any award rendered therein, including the attorneys' fees and expenses of the prevailing party. In order to commence such a proceeding, please send a letter describing the dispute to Ticketmaster Legal Department, 8800 Sunset Blvd., West Hollywood, CA 90069.
Additional Provisions Applicable to Persons Using the exchange to Buy or Sell Tickets to any Event Located in the Commonwealth of Pennsylvania:
If, and only if, you are using the Exchange to purchase or sell a ticket to an event that is located in the Commonwealth of Pennsylvania, then you understand, agree and acknowledge the following:
- This website is operated by Ticketmaster Entertainment, LLC. Ticketmaster’s address in the Commonwealth of Pennsylvania is: International Plaza #2, Suite 330, Philadelphia, PA 19113. Ticketmaster guarantees it will provide a full refund of the amount paid by the purchaser of a ticket on this website, including all fees, if any of the following occurs:
- The event is cancelled (in the event of a cancellation, service and delivery fees will not be refunded).
- The ticket received by the purchaser does not allow the purchaser to enter the event, for reasons including the fact that the ticket is counterfeit or has been cancelled by the issuer due to nonpayment, unless the ticket is cancelled due to an act or omission of the purchaser.
- The ticket fails to conform to its description on this website.